Terms and Conditions

Missold IVA is a brand of IVA Compensation Limited (“IVAC”, “we”, “us”, “our”). IVA Compensation is a company registered in England and Wales (company number: ******** ), whose registered office address is at 124 City Road, London, EC1V 2NX United Kingdom.

For the purposes of the General Data Protection Regulation (the “GDPR”), Lead Insight is the controller in relation to your data. We are registered as a controller with the UK’s supervisory authority: Information Commissioner’s Office (ICO) under registration number ******. You can confirm our registration here: www.ico.org.uk.

Requesting quotes or information

Our site enables people to request quotes or information for the product or service shown or selected on the site (the “Product”).

The service that our site provides is to connect people who are looking to purchase the product with relevant providers of the Product (“Service Providers”).

If you’d like to request and receive quotes or information for the Product (“Quotes”), please complete and submit our webform.

Once we’ve received your request, we will connect you with one or more relevant Service Providers who will contact you in response to your request. In order to connect you with the Service Provider(s), we share the information that you provide to us via our webforms with those Service Provider(s).

We’ll tell the Service Providers who you are, and your Product requirements, and they’ll then contact you directly with your request. You’ll see on our webform that we have a really clear consent statement. This statement sets out the Service Providers that will contact you.

Other than where we state in this Privacy Policy, we do not share your data with anyone else or use it for any other purpose, except on an aggregate and anonymous basis. This means that we also do not transfer it to any advertising network or use it to build user profiles.

Requesting to book an appointment

Once we’ve received your enquiry/application, we’ll do one of the following:

• We’ll connect you directly with one or more relevant Service Providers. We’ll tell the Service Providers who you are, and the information that you provided on the webform (as set out below). They’ll then contact you directly to book your appointment. You’ll see on our webform that we have a really clear consent statement. This statement sets out the Service Providers that will contact you.
• Alternatively, we’ll call you, either in our brand name or in the name of and on behalf of a Service Provider, to book your appointment.

Contact details and product requirements

If you complete our webform in order to request Quotes or to book an appointment, it will ask you for your contact details, such as your name, email address, telephone number, postal address, and/or postal code.

Our webform will also ask for information regarding your Product requirements.

From time to time, we change our webforms, and so they may ask you for other information. It will always be clear from the webform what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing.

If we call you in response to you completing our webform, we may ask you for additional information to do with your request.

When you visit our site, we will do our best to provide you with the information you are looking for. This will mean that, sometimes, we may ask you for your name and email address (via a pop-up box on our site) so that we are able to send you more information about the products or services that you have shown an interest in. You are not required to submit this information to us and, if you change your mind, you can opt out at any time by clicking the unsubscribe link in the email.

Information about your health

If you have completed a webform relating to a health Product, our webform may ask you for information including sensitive personal data (e.g. information about your health).

Additionally, if we call you in response to such a request, we may also ask you for information about your health.

We will only ask you information about your health where it is relevant to your request, and we will only collect this type of information with your consent.

IP addresses

We also store and share Internet Protocol (IP) addresses, as explained below. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet.

Call recordings

We digitally monitor and/or record calls between you and us for the purposes of quality control and staff training. Also, occasionally, we may need to provide Service Providers with limited access to such recordings in order to resolve disputes. Please be aware that sensitive personal data may be recorded where you voluntarily disclose health information to us over the phone.

Additional Information

If you choose to download and use our app, to enhance your experience we may collect some additional information. We do this by using a tracking tool that collects your online identifier, geolocation, device specification, Google advertising ID and other behavioural data relating to the use of our app.

Additionally, we might collect data about you if you:

• Contact us, or we contact you, by email, telephone or post.
• Post comments, material or other content on our site.